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Title: Benchmarking v.10(4), 2003-[Periodical]

Notes: Given the emphasis in today`s environment on customer focus, stakeholders` interests, public sector organisational performance and other methods of assessment are employed to address issues in the new public management and prevailing managerialism in measurement of public-sector organisations around the world. Therefore, many public-sector organisations have been encouraged to implement benchmarking as one way of satisfying the government`s requirement that public organisations provide best-value services. In order to achieve best-value services in public-sector organisations, benchmarking is considered to be a vital management tool and benchmarking has been used widely in private-sector organisations. This paper focusses on providing a critical view of benchmarking to provide best-value services to taxpayers and local businesses. The paper emphasises that, in order for benchmarking to be successful in public-sector organisations, it is important to have a full commitment to continuous improvement, an ability to learn from others, and a commitment to implement improvement.

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