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Title: World-class quality and productivity: fifteen strategies for improving performance-[Text]

Publisher: Lausanne:IMD ,2001

Notes: This book presents fifteen strategies based on continuous change and improvement that can lead to world-class performance. Each strategy - vision, outcomes, customer values, goals, measures, empowerment, teamwork, continuous improvement, innovation, excellence, learning and knowledge, systems, recognition and celebration, sharing and change - is developed, including how it interplays and combines with the rest to help make your company move to the highest performance standards possible.

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	"The focus of knowledge management is on 'doing the right thing' instead of 'doing things right.' It provides a framework within which the organization views all its processes as knowledge processes and all business processes involve creation, dissemination, renewal, and application of knowledge toward organizational sustenance and survival." - Yogesh Malhotra