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Title: 12th World Productivity Congress, Hong Kong, Beijing, 5-10 November 2001: congress papers-[CD-ROM]

Notes: Benchmarking Benchmarking ICT best practices applications in Malaysia: the case experience of Asiatravelmart.com CHRISTOPHER, William F: Economic productivity: a useful measure of company performance. CLARK, Dr Altyn: Measurement`s highest purpose : building effective performance measurement systems. CLEARY, Steve: Benchmarking: a public sector perspective Change LAL, Dr Jauhari: Managing change through HR: an ONGC experience. PRASAD, Madan; SAXENA Dr A. N.: Managing change through innovations and trust in relationship. REITH, Dr Drew: Aiming for excellence in people-centred organisations. RUSS-EFT, Darlene: Managing change: a blended strategy works best SIEVEWRIGHT, D. M; REITH, D;: Preparing the organisation for change TURNER, Paul; HESELTINE, John: Managing strategic change during a merger: the role of human resources in Lloyds TSB. VAN AKEN, Eileen M; RENTES, Antonio F; BUTLER, M Ray; MOCK, Dan: The role of assessment tools in organizational transformation: a manufacturing case application. WALKEY, Stuart; MURELLI, Elena: Aligning people objectives to business objectives to maximise performance: a Pan-European case study WILSON, M. C.; JOHNSTON, C. S.; CHIEPE, G. B.: Work roles: a method for building interpersonal competence to improve organisational performance. Clustering PANKAKOSKI, Dr Matleena: Cluster development as the means of organisational learning and development Communication Revitalising the organisation through planned communication. Competitiveness LAI, Ir. Roger S.H.: Enhancing competitiveness through energy efficiency and conservation. FENANDES, Elton; FILHO, Paula Simpson; CRUZ, Patricia Paiva Gomes: Industrial segments competitiveness: global monitoring matrix Continuous Improvement CARLISLE, Brian; KIDD, Joseph: Critical factors regarding continuous improvement Creativity CHARENTENAY, F. de: Creativity Customer Care ROSENBAUM, Dr Howard: Customer service for electronic commerce: a driver of organizational change SIU, Oswald T; YUE, Francis; LO, C. N.: Application of customer relationship management to student profiling. Economic Conditions SAI, Zhang: Asian financial crisis and Chinese economy. Emotional Intelligent FINDLER, W. Sharon: JOHNSTON, Cindy S.: The emotionally intelligent organization: an emerging paradigm for performance improvement in the 21st century. Empowerment; Energy SHARMA, Prof. P. B.; DAVE, Dr R. K: Strategies for the environmental benign energy availability to meet the challenge of 21st century in India. Empowerment, Personnel Management BAGALI, M. M.: Employee empowerment: renaissance strategies for creating high performance organization. Enterprises DE BERNABE Manuel Garcia Gil: Revitalising the organisation. LIU, Wei; HUANG, Wendy: Critical challenges, valuable opportunities and equitable solutions - on the development of Chinese refineries for China joining the WTO. Philips electronics in China Environmental Management AGGARWAL, Prof. K. K.: Information technology for sustainable development. CHENG, Daniel M.: Application of innovative, fouling resistant, VSEP membrane technology in solving environmental problems in China FROMMER, Dr Glenn H.: The environmental management system for the MTR corporation. HO, Thomas H. K.: Area 86 in Tseung Kwan O- Hong Kong`s dream city. LIN, C.: Management of acid sulphate soils for sustainable coastal development: an Australian perspective. Information CRONIN, Blaise: Business information warfare: offensive and defensive strategies. The Information Exchange THEVENOT, Jacques: The sharing of the knowledge and its productivity in a group of small firms working in a network: benefits and limits in the search of coherence between strategy, organization and information system. Information Management LEE Carmen; LAU HCW, CHAN F. T. S.: Infrastructure for implementing a responsive product development system: a case based reasoning approach. Information System TAYLOR, Allan: Systems against time Information Technology AVENELL, Simon: E-commerce and transaction costs: understanding some of the impacts of the new way of doing business GAETE, Jovanka Sapunar; BENVENUTO, Rodrigo Hernandex: Relationships in virtual market space: practical application. IP, W. L. Ralph; LAW, P. Y.; CHAN, T. S. Felix; LAU, Henry: Application of Internet-based live television techniques for e-education. LEE, Jeong-Dong; KIM, Won-Joon; KIM, Tai-Yoo, LEE, Jongsu: The role of ICT investment for productivity improvement in the Korean industries. MALPARTIDA, Luis E. C.: Patterns for a strategic use of internet : a benchmarking study between Chile and Peru. PANDIT, Ajay: E-commerce: emerging trends in India SPICER, Bruce: Web technology driven business change. WONG, Alan: Presentation on building an efficient e-government and an IT-savvy community Innovations FIRENZE, Robert J.: The impact of business strategies and working climate on manufacturing process and product innovation and business goals. LI, Gregg; TRICKER, Robert; WONG, C. Y.: Innovation as the basis of ownership and the creation of wealth?: a new perspective looking at how wealth and ownership should be attributed to the innovators. NADERI, Abdolnabi; OJAGHI, Mir Davood: Individual innovation and its lessons for organizational innovation. PECH, Robert M.: ""Cultivating Innovation: new degree creation in New Zealand"" Intellectual Property SELBY, Stephen: ""True Lies"" - Intellectual property and innovation. Job Satisfaction VENINGA, Robert L.: The importance of trust: creating wealth in a connective economy Know-How CLUR, Brenda: Managing the acquisition and transfer of know-how: a strategy for achieving excellence through people and productivity. Knowledge Management KORPI-FILPPULA, Marko; RINTALA, Kaj; ARTTO, Karlos; HEIMBURGER, Markku: Routinizing development- paradox or opportunity?: a longitudinal case study. SHARMA, Prof. B. P.; GARG, Dr S. K.: Managing innovation and knowledge in the globalised economy: opportunities and challenges in INDIA. Management CHAN, Y. K.; KAM, Jacob: How eIMS achieving breakthrough performance improvement. COLLINS, Philippa: Workforce management systems in call centres. NESBIT, Trevor: Emanagement skills for success: a study of three ecommerce organisation in New Zealand. SPARROW, John; YEOMAN, Ian: Factors in management use of visual thinking techniques in problem solving. Taylorism: from myth to modern method. Motivation KUROSAWA, Kazukiyo: Worker productivity improvement through cultural-organization renovation: general scheme of practice and examples. NAYUKI, Minoru: A case study of morale and motivation management under the restructuring process of a company in Japan. Performance Measurement LONNQVIST, Antti: Business performance measurement for knowledge-intensive organizations. THOR, Carl G.: Five essentials in government performance measurement Productivity ABE, Katsumi: Productivity measurement and analysis based on the corporate financial database. ABE, Katsumi: Total system of organization for higher education in the S-F scheme. AMARAL, Hello Gilberto; PIRES, Sergio Povoa: Systematic productivity BONE, Clive: Productivity through value management in public services COLEMAN, Dr Garry D; DAVIS, Joanne: State quality and productivity awards: tools for revitalizing the organization. COOPER, Cliff: Making it happen! :How to build productivity improvements into plans and budgets :a practical case study. ERIKSSON, Ingemar: Productivity improvement analysis used to restructure Polish enterprises. FERNANDES, Elton; PACHECO, Ricardo Rodrigues: Brazilian airport performance: an international comparison. FERNANDES, Elton; PACHECO, Ricardo Rodrigues: Total airport productivity in Brazil. HANNULA, Mika; NIEMELA, Raimo; RAUTIO, Sari; REIJULA, Kari: Enhancing productivity by improving the indoor air in a shipping storage. KESKI-KASARI, Katja: Monitoring public sector productivity. KRISHNA, S; NAIKAN, V. N. A.; SAHU, S; YANG, C. C.: Application of TPM activities in Indian jute industry for productivity improvement LAITINEN, Heikki: Work environment and labor productivity: background studies for the new method for analysing the ""green"" productivity of a company. LEUNG, H. N: Productivity: allied leadership of the top and the operation. MONNI, Tiina-Mari: Productivity improvement work in Finland. NG, Wai-Hung: The productive management model for manufacturing industry in Pearl River Delta. PEPITONE, James S.: Improving productivity with humaneering technology: capitalizing on advancements in human-performance technology to improve the productivity of knowledge and service workers. SHURCHULUU, P.: National productivity and competitive strategies for the new millennium. SOHLENIUS, Prof. Gunnar; KJELLBERG, Ann; HOLMSTEDT, Dr Peter: Productivity, system design and competence management. SRINIVASAN, S: Productivity through TQM: Thai carbon black experience. VAN NIEKERK, Dr H. C.: The restructuring of the South African ports system in order to raise productivity and whether that can be achieved though privatisation. VENINGA, Robert L: Managing hope in the workplace: strategies to build morale in changing times. WRENNALL, William: The consilience of productivity science: a path for the W.C.P.S. Quality AHLSTROM, Leena Moestam; KJELLBERG, Prof. Ann; SOHLENIUS, Prof. Gunnar: Principles and experiences concerning sustainability in product realisation. In search of excellence - the KMB story Quality Circle CHOON, Lim Siew: Breakthrough in quality circle education - a tertiary institution experience. Strategic Planning AALTONEN, Petri; IKAVALKO, Heini: Implementing strategies successfully Company strategy: high performance organizations. Conquering uncertainty: face the facts. NADERI, Abdolnabi: Clean city, a simulation model for planning support. SIORES, Prof. Elias; TONCICH, Dr Dario: Strategic management of university knowledge through intellectual venture capital SMITH, George L; YESSO, John M.: Planning in regulatory agencies. Supply Management AU, Spenser: Three key elements for supplier electronic enablement. CHAN, Felix T. S.; HUMPHREYS, Paul K.; HENRY, W. C.; LEE, Carmen; IP, Ralph W. L.: A model for integrating environment criteria into the supplier selection process CHAN, Felix T. S.; QI, H. J.;LAU, Henry C. w.; LEE, Carmen; HUMPHREYS, Paul K; IP, Ralph W. L.: An evaluation method on the performance of supply chains MOHANTY, Prof. R. P; DESHMUKH, Dr S. G.; MALLIK, S.: Towards green supply chain. Redefining supply chain management TOMPKINS, Jim: No boundaries: moving beyond supply chain management. TSAO, Jim C: A case study on supply chain management, producing croissant and pizza out of local Chinese wheat. Telecommunications The future of the telecommunications industry: the connected community Team Work PALVA, Anna; HULKKO, Kiisa; HAKONEN, Niilo; NURMELA, Kirsi: Organizational behaviour beginning of team building process: follow-up team building Training DEALTRY, Prof. Richard: Engendering corporate scholarship Work Measurement STEWART, Prof James R.: MODAPTS: a safeguard for worker safety and quality of life. Work Organization VENTA, Mari; IKAVALKO, Heini: Participative process development in health care sector `

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