Benchmarking

“Benchmarking is Finding and Implementing Best Practices” – Dr Robert Camp, President of the Global Benchmarking Network

Benchmarking answers three fundamental questions:

• Where are you?
• Where are the others ?
• How the other managed to reach there ?

In fact, "Benchmarking is the practice of being humble enough to admit that someone else is better at something, and being wise enough to learn how to match and even surpass them at it."- Dr. Carla O'Dell, President of American Productivity & Quality Center (APQC)

BENEFITS OF BENCHMARKING

• Overcomes barriers between organizations and improves networking
• Increases awareness of what you are doing and how well you are doing it
• Fosters process understanding for more effective management
• Helps you remove blinkers and learn to see outside yourself
• Helps you set credible targets
• Assists your organization in making quantum leaps
  

WHO CAN USE BENCHMARKING?

Many processes are common across industries. Benchmarking has wide and varied application with its out-of-the-box thinking attribute.

You must be ready to learn to look outside your area of activities. For example, Clinics can learn Best Practices, of customer care from hotels.

NPCC BENCHMARKING PROGRAMMES

In July 2002, a Benchmarking Unit was set up at the National Productivity and Competitiveness Council (NPCC) with the mission to assist local private and public sector organisations improve their competitiveness and productivity by facilitating the identification and sharing of best practices.

What does NPCC offer you for Benchmarking?

• Tools to assess your organisation
• Tools for benchmarking processes with other organisations
• Tools for productivity benchmarking with other organisations
• Tools for benchmarking the performance of your organisation with local and international ones based on simple Key Performance Indicators (KPIs)
• Database of benchmarks against which you can measure
• Training and assistance for sharing of good and best practices with other organisations

Confidentiality Policy

The NPCC benchmarking code of conduct will help you to ensure professional, effective and ethical benchmarking exchanges

Productivity Benchmarking

A systematic methodology to compile productivity measures at organisational level

BenchmarkIndex

World's most extensive benchmarking resource for businesses to compare your performance indicators with over 156,000 companies

Benchmarking of Management Processes

Self-assessment & benchmarking using Malcolm Baldrige criteria

EconProBe

EconProBe is an Economic Productivity Benchmarking Software for enhanced business competitiveness. EconProBe uses financial information to generate productivity measures and benchmarks useful for management decision making. It assists enterprises to identify the contribution of each expenditure item and asset utilised in the generation of output, value added and profitability.

Where it can be used?

- Enterprise level

NPCC offers a wide range of tools, e.g. Kaizen, clustering, quality circle techniques, to assist improve your processes.

HOW TO PARTICIPATE IN BENCHMARKING?

If you are committed to use benchmarking, please contact us.